Why Long-Term-Care Facilities Choose Friendship Pharmacy Over Regional and National Chains

Since 1977, three generations of the Rubino family have served the Greater Philadelphia area with pharmaceutical expertise and personal care. Our grandfather opened this pharmacy with a simple promise: treat every patient like family. That same promise guides how we serve long-term-care facilities and senior living communities today.

When you work with us, you’re not just another contract — you’re a relationship that spans decades. Our familyx{2019}s reputation is on the line with every delivery, every phone call, every clinical consultation. We succeed only when your staff and residents thrive.

When you call us, you reach a real person who knows your facility, your team, and your needs. When you have an emergency, we deliver within hours, not days. When you have concerns, you speak directly with a pharmacist or owner — not a corporate call center in another time zone.

We live in this community. We shop at the same stores, attend the same events, and care about the same things you do. Your success is our success because we’re neighbors, not distant suppliers.

• Same pharmacist team serving your facility month after month
• Dedicated phone number for escalated issues
• Face-to-face meetings, not just video calls
• Community roots spanning 75+ years

Unlike national chains focused on volume and efficiency metrics, our pharmacists have time to think critically about each resident’s medication regimen. We’re not pressured to process prescriptions in 90 seconds or limit phone calls to 3 minutes.

Our clinical team includes pharmacists with specialized geriatric training and decades of long-term care experience. They conduct thorough medication reviews, participate in care planning, and serve as true clinical partners to your nursing staff.

• Board Certified Geriatric Pharmacists (BCGP)
• Certified Consultant Pharmacists (CGP)
• Combined 75+ years LTC pharmacy experience
• Ongoing education in dementia care, falls prevention, polypharmacy management

Every long-term-care partner has unique needs, workflows, and resident populations. We don’t force you into a one-size-fits-all corporate template. Instead, we design our packaging, delivery schedules, documentation, and communication around how you operate.

Want medications delivered before morning med pass? We adjust our schedule. Need special packaging for your medication cart system? We customize it. Prefer weekly check-in calls vs. bi-weekly meetings? You decide.

• Custom packaging configurations (blister packs, cups, vials, pouches)
• Delivery timing aligned with your shift schedules
• Communication cadence matching your preferences
• Special handling for unique resident needs
• Willingness to pilot new approaches based on your feedback

Medication emergencies don’t respect business hours. When your resident needs a STAT medication at 8pm on a Saturday or you have a clinical question on a holiday, you need a pharmacy that’s truly accessible.

Our on-call pharmacist is easily accessible, makes clinical decisions immediately, and can have medications delivered the same night if medically necessary. No automated systems, no ticket queues — just responsive human service when urgency matters. And with our on-site automated medicine dispensing, we can often make 90% of your medications available to your team within minutes.

We invest in modern pharmacy technology — electronic prescribing integration, automated medication dispensing systems, delivery tracking, secure portals — to improve accuracy and efficiency. But technology serves our service model; it doesn’t replace the human relationships that matter.

You get the best of both worlds: cutting-edge pharmacy systems with old-fashioned personal accountability.

• On-site, automated medication dispensing
• Real-time prescription tracking portal
• Electronic delivery confirmation with photos
• Secure messaging with pharmacy team
• E-prescribing integration with major EMR systems
• Automated refill notifications