Pharmacy Technology That Enhances Care & Productivity
We invest in the tools and systems that make your facility run better — so our pharmacists can focus on what technology can't replace: clinical judgment, personal accountability, and genuine care.
The Right Technology in the Right Hands
Large pharmacy chains market their technology as a differentiator. What they rarely mention: the pharmacist on the other end of that system doesn’t know your facility, your residents, or your protocols. Technology is only as valuable as the people using it.
At Friendship Pharmacy, our technology investments are deliberate — we choose systems that reduce errors, improve response times, and give your team visibility into the pharmacy side of care. Then we back those systems with pharmacists who are personally accountable to you.
EMR INTEGRATION
Connected to How You Work
Friendship Pharmacy integrates directly with the electronic health record systems used by long-term care facilities across Greater Philadelphia — including PointClickCare, MatrixCare, and others. The result is a seamless flow of information between your care team and our pharmacy — fewer calls, fewer errors, and more time for your nurses to focus on residents.
- Direct e-prescribing from your EHR to our dispensing system with electronic order confirmation
- Real-time MAR updates and medication change notifications delivered within your existing platform
- Electronic prior authorization submission and tracking without manual follow-up
- Secure pharmacist-to-nurse messaging for clinical questions, order clarifications, and urgent requests
Automated Dispensing Platform
Precision at Every Fill
Our automated dispensing system eliminates manual counting errors and creates a documented chain of custody for every medication. Each fill is verified against the prescription, flagged for drug interactions, and logged for compliance review before it ever leaves our pharmacy.
- Barcode verification at every step from pick to delivery
- Automated pill counting with photographic documentation
- Electronic label generation direct from the prescriber’s order
- Controlled substance reconciliation with real-time inventory tracking
- Expiration date monitoring across all stock and patient-specific medications
Clinical Systems
Technology That Supports Better Clinical Outcomes
Direct e-prescribing integration with major EMR systems means orders move from prescriber to pharmacist without phone calls, faxes, or manual transcription. We receive structured electronic orders, flag discrepancies immediately, and confirm receipt — so your nursing staff knows the pharmacy has the order.
- EMR integration with Epic, PointClickCare, and MatrixCare
- Direct secure messaging between nursing staff and pharmacist
- Electronic prior authorization submission and tracking
- Order change notifications with clinical rationale
Every medication order passes through clinical decision support before it’s dispensed. Our pharmacists review alerts in context — not just rubber-stamping them — which means interventions that actually matter reach your care team, not noise.
- Drug-drug and drug-disease interaction screening
- Allergy cross-reactivity alerts
- High-alert medication protocols (anticoagulants, insulin, opioids)
- Renal and hepatic dose adjustment prompts
- Duplicate therapy identification at admission
Our reconciliation workflow is structured to catch the discrepancies that cause readmissions. We compare the hospital discharge list against pre-admission medications systematically — not as an afterthought.
- Structured comparison of hospital discharge list vs. preadmission medications
- Discrepancy flagging with required pharmacist resolution
- Documentation of interventions for QAPI reporting
- Direct communication with hospital pharmacists when questions arise
Delivery & Logistics
The Right Medication, at the Right Place, at the Right Time
Delivery Tracking
Electronic signature capture at delivery closes the loop and creates a documented chain of custody from pharmacy to bedside.
Temperature-Controlled Transport
Refrigerated medications travel in validated cold-chain containers with temperature logging. We don’t just hope insulin arrives cold — we document it arrived cold.
Smart Inventory Management
Automated reorder triggers, expiration date monitoring, and controlled substance reconciliation reduce the manual burden on your nursing staff and prevent supply gaps before they happen.
Emergency Supply Protocols
Critical medications needed outside scheduled delivery windows are dispatched immediately. Local warehouse storage means we can respond to a Friday night emergency — not route it through a regional distribution center two states away.
Security & Compliance
HIPAA Compliant. Audit Ready. Fully Documented.
Every interaction with our systems creates a documented, auditable record. When a surveyor walks through, your pharmacy records are clean.
All electronic communications — prescriptions, clinical messages, refill requests — travel through HIPAA-compliant encrypted channels. No unencrypted email, no unsecured fax to shared machines.
- Encrypted e-prescribing transmission
- Secure messaging platform for clinical communications
- Role-based access controls limiting data visibility to authorized staff
- Automatic session timeouts on pharmacy systems
Every action in our dispensing and delivery systems is timestamped and logged. From the moment an order is received to the moment it’s signed for at delivery, there’s a complete, immutable record.
- Electronic signature capture at point of delivery
- Controlled substance dispensing and reconciliation logs
- Pharmacist verification records for every fill
- Complete order history available for regulatory review
Our technology is configured to support your survey compliance, not just ours. We provide documentation that helps your facility demonstrate proper pharmacy oversight to surveyors.
- Medication error reporting and root cause documentation
- F-tag 755/756/757 compliance records (medication storage, labeling, errors)
- Controlled substance disposal and waste documentation
- Staff training completion tracking for pharmacy-related protocols
Technology Is a Tool. Not a Substitute for Judgment.
There are pharmacies that believe the right software stack makes a great pharmacy. We disagree. Technology catches what humans might miss, speeds up what used to take hours, and creates the documentation that protects your facility. But it doesn’t build relationships with your discharge planners. It doesn’t make judgment calls on complex polypharmacy. It doesn’t answer the phone at 10 PM because it knows a patient’s family is worried.
We invest in technology specifically to free up our pharmacists to do what they do best: think clinically, communicate proactively, and be the kind of partner you can actually call when something goes wrong.
Three generations of pharmacy. The tools change. The values don't.
Always Improving
What We're Building Toward
Deeper EMR Integration
Expanding direct integration with additional EMR systems used in post-acute care to further reduce manual data entry and close communication gaps between hospital and facility.
Predictive Readmission Alerts
Using medication data and clinical indicators to flag patients at elevated readmission risk earlier — giving your clinical team and our pharmacists more time to intervene.
Automated Refill Management
Proactive identification of upcoming refill needs and automatic processing before stock runs low — eliminating the manual burden of refill tracking from your nursing staff.
Enhanced Nursing Staff Communication
Secure notifications to your team members about medication changes, keeping your team proactively informed and reducing your staff’s time on the phone
See Our Technology In Action.
We’d be happy to show you how we utilize technology to help our partners operate and deliver care.
No sales pressure. Just a clear picture of how the pharmacy side of your operation could work better.